This is the same information that we have always collected and that all phone companies collect. This means the date, time and duration of a call, the originating number and the number called. The only data collected by the Cisco servers for voice is the metadata. Chat is only saved on the computers that send/receive it, it is not saved on any server. Q: Privacy - we are concerned that since we are using our computers for phones, that there might be more of a Tufts ability to monitor our communication?Ī: Tufts is not monitoring communication! Traffic within the University is encrypted and external traffic is secure. Most likely anything related to chat is going to be OK. Depending on the XMPP service, there might be some limitations of what users can do. Stanford, Harvard, MIT use/have XMPP federated services, and probably a number of other universities. Having a XMPP client is not enough, you have to be using XMPP service provided by someone. Q: Is there a "free" Cisco Jabber client for other non-Tufts folks? Say in another lab at another university?Ī: In order for external clients to communicate with Jabber users at Tufts, the other party should be using an XMPP compatible federated service, such as Jabber. And for folks that prefer the desk phone, showing them the use jabber with desk phone feature seems to help get them to try it out. You can also suggest Jabber to others to use it for chat even if they are not on VoIP yet. Q: Do you have any suggestions for creating a Jabber culture in my department? It is such a valuable tool and I wish everyone in our department understood how useful it is.Ī: At this point, try encouraging your colleagues by mentioning the benefits. Give the system a few minutes for the numbers to display on the desk phone. To add speed dial numbers: From the Jabber Hub window,on PC: Gear > Options > Self Care Portal tab > Open Self Care > Log in > Phone Settings > Speed Dial Numbers > Add New Speed DIal, on Mac: Jabber > Preferences > Self Care Portal tab > Open Self Care > Log in > Phone Settings > Speed Dial Numbers > Add New Speed DIal. The Tufts Police number could be added as a speed dial. Q: Will the Tufts Police number be 61 (for Medford emergency)? No longer 66911 from campus? And is Fire still 911?Ī: Yes, dial 61 for emergencies. Old technology and equipment requires maintenance, even more so as it ages, so we transition to newer technology because it has more advantages such as convenience, mobility, access, flexibility, integration, features. With the old system, a technician had to go out and move the wiring in order to move telephones, so this is also a savings especially in the long-term after the entire University is transitioned.
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Also, people can now move their own phones if office moves or swaps occur. This is a big savings for the University as well. For new construction (574 Boston Ave, SEC, etc.) we are only putting in one data network, not a separate network for data and for voice. A: The consolidation of resources and elimination of aging infrastructure are definitely cost savings over the long-term for the University.
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